WARRANTY PROGRAM

3 YEARS WARRANTY PROGRAM

LEVEL offers a Limited Warranty against manufacturing defects. LEVEL will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Warranty covenants which exclude normal wear.

(All Gloves) – Two, (2) or Three, (3), Year Limited Warranty (as specified on the product). LEVEL offers a Two, (2) or a Three, (3), Year Limited Warranty, from the time of initial purchase, against manufacturing defects. LEVEL will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Two, (2) or Three, (3), Year Limited Warranty covenants which exclude normal wear.

Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.

HOW TO ACTIVATE THE WARRANTY

To activate the warranty please Download MY TIP TAPP application (Google Android – App Store) and register your Level product as soon as you purchase it.

  1. Scan the bar code reported onto the package to register your purchase and keep all the information of the gloves on your smartphone.
  2. Take a picture or upload your fiscal proof of purchase and fill to save in the warranty fields.
  3. To enable your product legal warranty, go to your product on the app and request your certified RECEIPT by simply clicking on the REQUEST button. The certified proof of purchase will be sent to you via email from Tip Tapp. Then contact the seller where you bought the product and present the gloves and the document received.
  4. Two years after purchasing, to activate the conventional warranty please contact us directly, by going to your product on the app and clicking on the SUPPORT button.

COVER AND EXCLUSIONS

LEVEL warranty covers any type of manufacturing or material fault. With regards to this warranty, any non-conformities of the product with your expectations cannot be considered as faults. The warranty expressly excludes any damages caused by: misuse; normal wear and tear, damages; tampering; incorrect handling of the gloves; negligence or carelessness; damages caused by falls and/or accidents or any alteration due to external causes, including any repairs carried out by unauthorized vendor; damages caused by factors/events outside LEVEL’s control; users’ subjective assessments, such as comfort and fit; damages caused by prolonged exposure to light and/or heat sources. All coverage under this warranty is void if any modification, change or alteration has been made to the product.

MY TIP TAPP – WHAT IT IS FOR!

Record the gloves you just purchased or that you wish to keep track of.
Digitally store the receipt of your gloves to legally validate their warranty, thus getting rid of all paper copies.
Retrieve over your smart-phone all useful information about your registered gloves such as model, size or colour.
Get directly in touch with us, using the phone number or email you can find inside the app in the SUPPORT section.
Been reminded whether the product warranty is still valid and, in case you need to activate it, to receive the legal receipt by click over the REQUEST button.

DOWNLOAD MY TIP TAPP APPLICATION

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