THANK YOU FOR YOUR ORDER! NOT SATISFIED WITH YOUR PURCHASE AND WANT TO RETURN? As a consumer, you have the right to withdraw your purchase within 14 days of receiving the package. Returned items must be in new, unused condition, with the original tags attached. You can return the entire order or some items that make it up. Shipping costs are charged to the customer. Returned items must be perfectly intact and labeled.
1.Inform us of the return
EuropeInform LEVEL that you want to proceed with a return. Send an email to
shop@levelgloves.com or use our After Sales Service form at
https://www.levelgloves.com/after-sales-service/, making sure to fill in all required fields.
United States
United States: Inform LEVEL that you want to proceed with a return. Send an email to shop-usa@levelgloves.com or use our After Sales Service form at https://www.levelgloves.com/after-sales-service-usa/, making sure to fill in all required fields.
2.Prepare the shipment
Prepare the shipment of the items you want to return, you can use our packaging and close it (covering previous labels) or a new box.
3.Send
Now you have to make a shipment and send us your return. Choose the method and the courier. Level is not responsible for the return shipment, so we advise you to rely on national couriers, the insured postal service or, in any case, a traceable shipment, to avoid damage or problems in the return delivery.
Send to the following address:
Europe
MBE Logistica
Via Gera, 59,
23030 Chiuro SO ITALY
T: 333 4719759
United States
LEVEL c/o DISTRILOGIK US LTD
2351 US Route 130, Dayton, NJ 08810
USA
3.Receive credit
You will receive a refund of the amount due, after inspecting the goods you sent us. You will receive the money using the same method used for payment; it is not possible to request a refund with other methods. When we receive your return, the items will be inspected. Returned items must be perfectly intact and labeled. Non-conforming, used or damaged items will be returned to the customer.
